Terms of service

Last updated: 11 October 2026

Terms of sale and website use

These terms apply to retail purchases on myhoneyuk.com. The seller is OBSIDIANW LIMITED, trading as MyHoney, company number 15468082, registered in England and Wales. Our registered and correspondence address is 24 Chelwood Lane, Leicester, LE4 0GY, United Kingdom. Email fuel@myhoneyuk.com or call +44 7786 922016.

Products and product information

Our range includes raw wildflower honey, jar bundles and MyHoney Energy food supplements. The product page states the pack size, ingredients and other relevant information before you buy. Read the label on delivery and follow its storage and use instructions. Packaging or screen colour can vary, but the goods must match the description and meet your legal rights.

Raw honey can vary naturally in colour and texture and may crystallise. Crystallisation alone is not a fault. Honey is not suitable for infants under 12 months.

MyHoney Energy is a food supplement intended for adults aged 18 and over. High caffeine content (200mg per sachet). Not recommended for children or pregnant or breast-feeding women. Do not exceed one sachet per day. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Keep out of reach of young children. Read the ingredients and warnings for your chosen flavour before use.

Your order and payment

Check the products, quantities, delivery address and total before placing an order. Prices are in pounds sterling and include any applicable taxes. The delivery charge and any valid discount are shown before payment.

When you order, you offer to buy the items shown in your checkout. We acknowledge receipt by email. We accept the order when we confirm acceptance or dispatch the goods, whichever happens first. If we cannot supply an item, we will contact you and refund any payment for it promptly. We will not substitute a different product or charge an increased price without your agreement.

Orders and contracts are in English. You can correct your details before submitting checkout and save or print these terms for your records. Keep your order confirmation as well.

If an obvious pricing or description error affects an unaccepted order, we will explain the error and ask whether you wish to proceed on the corrected basis or receive a refund. Later changes to our prices do not alter an already accepted order.

Delivery and returns

Our delivery policy explains the available services and charges. Our returns and refund policy explains cancellations, faulty goods and our additional 30-day taste guarantee, including an optional cancellation form. These policies form part of the purchase terms.

Contact us quickly if you need to change an order. If it has already been dispatched, your applicable cancellation rights still remain.

Subscriptions, if offered

A recurring order is created only if you expressly choose a subscription option. The plan must state the recurring price, delivery frequency, any minimum commitment and how to cancel before you agree. The confirmation for that plan forms part of your contract. A one-off purchase does not enrol you in a subscription. Contact us if you cannot find or use your plan's management instructions.

Discounts and promotions

Each offer explains any qualifying products, dates and combination rules. The checkout shows the saving actually applied. Promotions do not affect your statutory rights. If you return part of a discounted bundle or qualifying offer, we will explain any fair adjustment based on the offer you accepted before processing the refund.

Reviews and content you share

Reviews should describe your real experience. Do not include someone else's personal information or content you do not have permission to share. We may moderate unlawful, irrelevant or abusive content, but do not remove genuine reviews simply because they are negative. If you received a free or discounted product in exchange for an honest review, disclose that connection. See our review policy.

Using this website

Use the site lawfully. Do not attempt to access another person's account, interfere with the checkout, introduce harmful code or misuse another person's details. Keep your account access secure and tell us if you suspect unauthorised use.

Our website content belongs to us or our licensors. Contact us for permission before using it commercially. Links to another website have their own terms and privacy information.

Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. Nothing in these terms excludes or restricts liability for fraud, death or personal injury caused by negligence, or any right or liability that the law does not allow us to limit. Your rights to satisfactory quality, fitness for purpose and goods matching their description remain intact.

Questions and complaints

Contact fuel@myhoneyuk.com with your order number and a description of the issue. We will investigate and explain the next step. You can also write to the address above.

These terms are governed by the law of England and Wales. You retain any mandatory consumer protections and rights to bring proceedings in the UK country where you live.

Changes to these terms

We may update these terms for future orders. The terms agreed when you placed an order continue to apply to that purchase. A change to an ongoing subscription must follow the terms of that plan and your legal rights.