Last updated: April 2026

Company: OBSIDIAWN LIMITED  |  Trading as: MyHoney  |  Contact: fuel@myhoneyuk.com

 

 

Overview

At MyHoney, we take great care to ensure every jar is packed securely and delivered safely. This policy explains how we handle shipping, what to expect after you order, and what happens if something goes wrong.

Shipping Coverage

We currently ship within the United Kingdom only. International delivery is not available at this time. We do not deliver to PO Boxes or non-residential mailbox services.

Order Processing Times

Days we process orders	Monday to Saturday
Typical dispatch time	1–2 business days after payment confirmation
Public holidays / busy periods	Processing may take slightly longer — we will communicate any delays

Delivery Timeframes

All delivery timeframes are estimates and are not guaranteed. Risk of loss transfers to you upon delivery — defined as physical receipt of the goods by you or a nominated person.

 

Delivery Option	Estimated Timeframe
Standard UK Delivery	3–4 business days after dispatch
Free Delivery — Fuel Pack (1kg + 500g)	3–4 business days after dispatch
Free Delivery — Power Stack (2x 1kg)	3–4 business days after dispatch
Free Delivery — Orders over £20	3–4 business days after dispatch

Tracking

You will receive a dispatch confirmation email with tracking information once your order has shipped. Please allow up to 24 hours for tracking to activate with the courier.

Our Couriers

We use trusted UK couriers including Royal Mail and Evri. Courier selection is based on order size, destination, and availability. All shipments are tracked.

Packaging

All honey is shipped in glass jars, securely protected within reinforced packaging . We use protective materials to minimise the risk of breakage in transit. While breakages are rare, we take full responsibility for items damaged in transit — see Damaged Orders below.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible, ideally within 48 hours of delivery. Please note this window is guidance — your statutory rights are not limited by this timeframe.

Email fuel@myhoneyuk.com with:

•      Your order number

•      Clear photos of the item and the packaging

Once verified, you may choose a free replacement or a full refund (including original delivery costs). No return of damaged food items is required.

Lost or Missing Parcels

If tracking shows your parcel as delivered but you have not received it, contact us immediately. We will investigate with the courier on your behalf. This process may take several business days depending on the courier. We will work to resolve the matter fairly throughout and our obligations under UK consumer law remain in place.

Incorrect Addresses and Failed Deliveries

Please ensure your delivery address is entered correctly at checkout. If an order is returned to us due to an incorrect address, refused delivery, or failed access, we will contact you. You may choose:

•      A refund of the product price (excluding original shipping costs), or

•      Reshipment at an additional delivery charge

Shipping Fee Refunds

Situation	Shipping Refund
Faulty, damaged, or incorrect item (our fault)	Full shipping refund included
Change of mind (unopened return)	Standard shipping fee non-refundable
Customer address error	Shipping fee non-refundable
Confirmed successful delivery	Shipping fee non-refundable

Delays

We are not liable for shipping and delivery delays caused by courier network disruptions, severe weather, bank holidays, or other events outside our control. We will communicate any known delays as soon as possible.

Contact

Email: fuel@myhoneyuk.com

Phone: 07786 922016

Address: OBSIDIAWN LIMITED, Leicester, LE4, United Kingdom

Company No.: 15468082