Shipping policy
Last updated: 11 October 2026
UK delivery
We dispatch MyHoney raw honey and MyHoney Energy orders within two working days. Working days are Monday to Friday, excluding UK bank holidays. Dispatch is when your order leaves us; it is different from the date it arrives.
What delivery costs
- Standard delivery: £3.95 on orders below £29.99.
- Free standard delivery on orders of £29.99 or more, after discounts.
- Trial Pack: £9.99 with standard delivery included when ordered on its own.
- Express: £5.70 where available at checkout.
If you add other products to a Trial Pack order, the rest of the basket follows our normal delivery rules. The checkout shows the total delivery charge before you pay. Eligible delivery promotions are also shown there.
Services and delivery estimates
- Standard tracked delivery: Royal Mail or Evri, estimated 2–4 working days after dispatch.
- Trial Pack included delivery: Royal Mail Large Letter, untracked, estimated 2–4 working days after dispatch.
- Express delivery: estimated 1–2 working days after dispatch, where offered at checkout.
These delivery estimates are in addition to our dispatch time of up to two working days. Express does not mean same-day dispatch. The service available depends on your address and basket. Jars need protective parcel packaging; we may pack mixed honey and Energy orders together where suitable.
Not every service includes tracking. Where a tracked service is used, your dispatch email includes the tracking information. A dispatch email for an untracked service is confirmation that the order has been sent, not a live tracking link.
Delivery estimates depend on the service offered for your address and are shown at checkout where available. Estimates are not guaranteed arrival dates unless a guaranteed service is explicitly offered. We will contact you if we know about a delay affecting your order.
Delivery area and address
We currently deliver to supported UK addresses. Enter your postcode at checkout to see the available services. We do not currently offer international delivery. Check your address carefully and email fuel@myhoneyuk.com promptly if you notice an error. We will try to correct it before dispatch.
If an order comes back because of an incorrect address, contact us to arrange a solution. We will explain any genuine additional delivery cost before asking you to agree to it. This does not remove your cancellation or refund rights.
Late, lost or damaged deliveries
If your order has not arrived by the expected time, or arrives damaged or incomplete, contact us with your order number. We handle the enquiry with the carrier; you do not have to resolve a carrier claim yourself before receiving a remedy you are entitled to.
Your order remains our responsibility until it is delivered to you or someone you have nominated to receive it, except where you independently arrange a carrier we did not offer.
If we miss an agreed delivery deadline, your rights depend on the circumstances. You can cancel immediately where an essential delivery date was agreed or we refuse delivery. In other cases, you can give us an appropriate further delivery period and cancel if we miss it. Unless another time has been agreed, goods must be delivered without undue delay and within 30 days of the contract. Any refund legally due after cancellation will be made without undue delay.
See our returns and refund policy for damaged goods, cancellations and the 30-day taste guarantee.
MyHoney is operated by OBSIDIANW LIMITED, company number 15468082, 24 Chelwood Lane, Leicester, LE4 0GY, United Kingdom. Email: fuel@myhoneyuk.com.