Common queries
Track my order
Orders dispatched same day before 2pm. A tracking number is sent to your email automatically once your order leaves us.
Returns & refunds
Not happy? We have a 30-day guarantee. No forms, no argument. Contact us with your order number and we'll sort it.
Batch certificates
Want the full lab report for your specific batch? They are all available on the MyHoney Lab Report Page
Delivery times
Orders placed before 2pm are dispatched same day. Standard delivery is 2 working days via Royal Mail or Evri. Free on all orders over £20.
Manage subscription
You can pause, skip or cancel your subscription at any time from your account. No minimum term, no fees.
MyHoney is crystallised
This is normal and a sign of quality — it means the honey is raw and unheated. Sit the jar in warm water for a few minutes to soften it.
Still need help?
Send us a message. We'll get back to you within 24 hours, Monday–Friday , United Kingdom.